- What happens after I signup?
- After purchasing, you’ll get an email asking you to open a ticket with the login details for the server(s) you want backed up. Once you send those, the backup is set up within an hour or two. We’ll email more details and post the access info in your support portal.
- Is my backup kept secure?
- Yes. Each customer’s backups live in their own dedicated Docker container, firewalled off and reachable only from the IP addresses you list in our support portal. The source server has no outbound access to the backup container, so an attacker who compromises your server cannot reach the backups. The containers run in our own locked rack at the PhoenixNAP data center.
- Will you restore my server from the backup at no charge?
- Yes, if you also subscribe to our Server Management for the same server. If we don’t manage that server, our sales team can quote a one-off restore, or you can restore the server or files yourself via SFTP, SCP, or rsync.
- What are the average response and resolution time for a restoration?
- We begin within 10 to 30 minutes of your request, often faster depending on ticket volume. The restore itself takes a few minutes for a single file, directory, database, or user account, or many hours for full-server recovery.
- Are my backups monitored daily by your staff?
- Yes. Every backup’s status is reviewed each day, and any failed backup opens a ticket with our system administrators automatically.
- Is your support 24/7/365?
- Yes — we’ve been providing 24/7/365 Linux server support since 2005.
- How many daily backups to you retain?
- We retain the last 7 daily backups plus the last 4 weekly backups. Weekly backups are taken on Sundays.
- Can you restore the entire server from the backups?
- Yes. The restoration can also be made to any server — it doesn’t have to be the original.
- Can I restore my server’s backup to any cloud, virtual or dedicated server?
- Yes. The backups can be restored to any Linux server — cloud, virtual, or dedicated — not just the source.
- Does your backup work with any Linux server and any control panel?
- Yes. The backup works on any Linux server with any control panel or no control panel at all. For control-panel servers, we install scripts that make panel-data restoration much easier.
- How long have you used your backup system?
- We’ve used the same system successfully since 2005.
- Does your backup system create MySQL or MariaDB dumps of the databases in addition to storing the binary database files?
- Yes. Daily MySQL or MariaDB dumps run alongside the file replication, depending on which database your server uses. Database dumps make it much easier to restore a single database or a single table.
- Can the backups be customized to only backup the data I need?
- Yes. Ask our support team about either backing up only specific data, or (more commonly) excluding a domain, user account, or directory from the backup.
- Can I schedule the time the backup runs each day?
- Yes — tell our support team your preferred time and we’ll set it.
- How long does it take to back up my server?
- The initial backup takes the most time because every file is replicated to the backup container — typically 6 to 12 hours, up to 24 for large hosting servers, and schedulable overnight, on a weekend, or split across windows. After that, daily incremental backups copy only what changed since the previous run and finish in 10 to 30 minutes for most servers. Servers with very large databases take longer because each database is dumped fresh daily.
- Does the backup take up a lot of my servers’ resources?
- No. The most resource-intensive piece is the daily MySQL/MariaDB dump, which runs at 10:22 PM server time by default. If that’s a concern, we can lower its priority or move it to a quieter window.
- Do you have to install a service on my server to back it up?
- No. We do install the rsync binary if it’s not already there — rsync is a file-transfer and synchronization utility and is usually already present. No agent or service runs in the background.
- Do the backups run incrementally to save bandwidth and server resources?
- Yes. The initial seed takes the most time and bandwidth; daily backups run incrementally and use very little of either.
- Can you retain more than 4 weeks of my servers’ backups?
- Yes — ask our support team and we’ll extend retention.
- How do I access the backups?
- If we also manage the server, we handle restorations for you. If you want direct access, the login info for the backup container is in our support portal under your backup service. Add the IP address you’re connecting from to the support portal’s allow-list, then connect via WinSCP (graphical), rsync, or SCP.
- Is there any fixed term contract?
- No. Linux Server Backup has no minimum-term contract — you can cancel any time.